Shipping & Returns

• Shipping Carrier: All orders are shipped via UPS for reliable and timely delivery.
• Shipping Times: Orders are typically processed within 1-2 business days. After processing, delivery time varies depending on location, usually within 3-7 business days.
• Shipping Costs: Shipping fees are calculated at checkout based on your location and order size.

Note: At this time, we only ship within the [country or region].

Returns Policy for Damaged Items

We aim to ensure your products arrive in perfect condition. However, if you receive a damaged item, we’re here to help!

• Damaged Item Claims: Please report any damages within 3 days of delivery by contacting our Customer Support team at [support email or phone number]. Include your order number and photos of the damaged product.
• Return Process: Once your claim is verified, we’ll provide instructions for returning the damaged item. You may choose a replacement item or receive a refund to your original payment method.

Note: Returns are accepted only for items damaged during shipping. For hygiene and quality reasons, we are unable to accept returns for any other reason.

Thank you for choosing KSultry Cosmetics! We’re dedicated to ensuring you enjoy a flawless experience with our products.